Tag Archives: customers
Defining Moments of 2010: April
The Defining Moments series looks back at the biggest events of 2010 to see what we can learn from them here at P&P, to work better in our calling, in 2011 and beyond. By DJ Edgerton...
Posted in Social Media | Tagged BP Oil Spill, customers, Deepwater Horizon, disaster, drilling, endangered, fishing, Gulf of Mexico, Health, killed, problem solving, public relations, sympathy, television, threat, Tony Hayward, tourism | 1 Comment
Addressing the Ugly Side of Social Media
By Bob Mason (@BobMasonPalio) While social media has broken down barriers enabling easy and fast two-way communication between businesses and customers, its not without its dark side. Social media...
Posted in Social Media | Tagged business, communication, customers, Facebook, feedback, improvement, Klout score, monitoring, negative, product development, relationships, response, review, social media, Twitter | Leave a comment