Tag Archives: customer service
MS Voices Leads the Way in Pharma Customer Service
By Sven Larsen(@svenplarsen) Who's doing it right? That's a question we're often asked since we've routinely challenged Pharma to embrace social media and an expanded dialogue with their...
Posted in Social Media
Tagged call center, customer service, Facebook, patient communities, social media
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Next-Generation CRM
By Bill Lucas Tracking data and standardizing processes via a CRM system is nothing new for pharma sales reps, but is your organization getting the most value out of your CRM system? While the...
Posted in Social Media
Tagged collaboration, community, competition, cooperation, CRM, customer, customer service, data, disease management, distribution, doctors, information, integration, internal, Pharma, quota, relationships, Sales, strategy, technology
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