Tag Archives: negative

25 Feb/11

Addressing the Ugly Side of Social Media

By Bob Mason (@BobMasonPalio) While social media has broken down barriers enabling easy and fast two-way communication between businesses and customers, its not without its dark side. Social media...

Posted in Social Media | Tagged business, communication, customers, Facebook, feedback, improvement, Klout score, monitoring, negative, product development, relationships, response, review, social media, Twitter | Leave a comment

18 Jan/11

Advice You Never Get About Social Media

By Kimberly Reyes (@CommDuCoeur) By now, you've heard it all: be authentic, identify the "super users," don't control the conversation, and so on and so forth. You've read all the blog posts...

Posted in Social Media | Tagged advice, audience, Blog, comments, content, conversation, humanize, insight, negative, Pharma, response, social media, subject, thought leader, topic, tweetchat, Twitter | 2 Comments