Tag Archives: customers
Defining Moments of 2010: April
The Defining Moments series looks back at the biggest events of 2010 to see what we can learn from them here at P&P, to work better in our calling, in 2011 and beyond. By DJ Edgerton...
Posted in Social Media
Tagged BP Oil Spill, customers, Deepwater Horizon, disaster, drilling, endangered, fishing, Gulf of Mexico, Health, killed, problem solving, public relations, sympathy, television, threat, Tony Hayward, tourism
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Addressing the Ugly Side of Social Media
By Bob Mason (@BobMasonPalio) While social media has broken down barriers enabling easy and fast two-way communication between businesses and customers, its not without its dark side. Social media...
Posted in Social Media
Tagged business, communication, customers, Facebook, feedback, improvement, Klout score, monitoring, negative, product development, relationships, response, review, social media, Twitter
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